Coach House Farm | Self Catering Exeter Accommodation Devon
The Coach House Farm Exeter accommodation, close to Killerton House and ideally situated for exploring Devon, especially East Devon, Exeter and the South West Coast Path.
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This privacy policy sets out how The Coach House Farm uses and protects any information that you give The Coach House Farm when you use this website.

We are committed to ensuring the best standards of practice in all our activities. Visitors to our web site can be assured that the protection of privacy and confidentiality are given the highest priority. The Coach House Farm may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st May 2018 and complies with GDPR rules as from 25th May 2018.


Information Collected

We do not collect any personal information from visitors to our website other than information that is knowingly and voluntarily given. Anonymous information is collected, such as the number of visitors to the website in a given period or details of properties and dates selected for online bookings, but it is purely statistical and cannot be used to identify an individual user. For information on the use of cookies on the The Coach House Farm website, see the Cookie Policy available on the website: www.thecoachhousefarm.co.uk.

Visitors interested in requesting more information about the property or services can provide contact details via a fill-in form. Visitors cannot be contacted unless such information is given. Visitors are also invited to give additional information but a decision not to do so does not affect any subsequent negotiations or discussions.

Depending upon the form data you fill out, we may collect the following information:

  • Name
  • contact information including email address, telephone number and postal address
  • Other information relevant to client enquiries
  • other information relevant to customer preferences or requirements
  • IP address
  • web browser type
  • operating system
  • a list of URL’s starting with and a referring site, your activity on our site, and the site you exit to


Use of Information

We require this information to understand and to address your needs and provide you with the information that you have requested, and in particular for the following reasons:

  • Maintaining your contact information to provide a booking service
  • Providing requested communication. With your permission and/or where permitted by law, we may periodically send promotional email about special offers or other information which we think you may find interesting using the email address which you have provided
  • Responding to communications from you
  • We may also use your information to contact you to follow up on service requests. We may contact you by email, phone or post
  • Analysing your use to of our site to enable us to continually improve our site and your user experience

We will share your details with our booking system, SuperControl for the purpose of them delivering their service to us. For example, they provide a verified reviews service called UpFrontReviews and we may send you an email invitation to submit a review about your stay. We will NEVER sell your details to any third party. You consent to us providing your details to SuperControl in this way. You will have the opportunity to unsubscribe from any such emails at any time. We use SuperControl to manage our online booking process. We have a written contract with SuperControl to ensure that they will process your data on our behalf in compliance with all applicable Data Protection Laws.

We do not share your data with any other company. In certain circumstances, we may be legally required to share certain data held by us, which may include your personal information, for example, where we are involved in legal proceedings, where we are complying with the requirements of legislation, a court order, or a governmental authority. We do not require any further consent from you in order to share your data in such circumstances and will comply as required with any legally binding request that is made of us.


Links to other websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Data Security

We take appropriate measures to safeguard the information we hold from unauthorised access or improper use. Our database is stored in a secure, password protected location. Only users authorised by us have access to this data.

A loss of personal data does not result in a data breach unless the breach results in a risk to the rights and freedoms of an individual, such as having detrimental effects on their reputation, financial loss, loss of confidentiality, discrimination or any significant economic or social disadvantage.

 

Should a data breach occur, depending on the severity, we will:

Report directly to the individual exposed if there is a high risk to rights & freedoms,

Report to the ICO (Information Commissioner’s office with 72 hours).

If you believe that any information we are holding on you is incorrect or incomplete, please write to us as soon as possible at the below address. We will promptly correct any information found to be incorrect.

Integrity of Data

We take all reasonable measures to ensure that the information we hold is accurate. In particular, we use reliable collection methods and destroy or convert to an anonymous form, any out-of-date data. Individuals may request details of all personal information held by us so as to contest inaccurate or incomplete data, verify the information and have it corrected as appropriate.


Children

Our website is not targeted at children and personal information will not knowingly be collected from children under fourteen years without parental consent.


Enforcement

Any queries relating to our collection or use of personal information should be addressed to info@thecoachhousefarm.co.uk or The Coach House Farm, Moor Lane, Broadclyst, EX5 3JH

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